Privacy Policy

Information you provide directly. When you submit a product inquiry, contact form, or quote request, we collect the information you enter, which may include your name, email address, phone number, company name, requested quantity, and message content.

Information collected automatically. Like most websites, our hosting and security provider (Cloudflare) automatically logs certain technical information when you visit the Site, such as your IP address, browser type, device type, referring pages, and general usage data. We use this information in aggregate for security, performance, and analytics purposes.

Cookies. We use essential cookies required for the Site to function (for example, to maintain an administrator's signed-in session) and may use analytics cookies to understand how visitors use the Site. We do not use cookies to sell your information or track you across unrelated third-party sites.

• To respond to product inquiries, quote requests, and general questions;
• To operate, maintain, and improve the Site and our catalog;
• To detect, prevent, and address fraud, spam, or security issues;
• To comply with legal obligations.

We do not sell your personal information to third parties.

We may share information with:

• Service providers who host, secure, and operate the Site on our behalf (currently Cloudflare, Inc., for hosting, content delivery, database, file storage, and email delivery);
• Professional advisors, where necessary and permitted by law; and
• Authorities, where required to comply with a legal obligation.

We retain inquiry and contact submissions for as long as reasonably necessary to respond to your request and to maintain business records, after which they may be archived or deleted.

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing. California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request its deletion. We do not sell personal information as defined under the CCPA. To make a request, contact us using the details below.

The Site is intended for business and professional use and is not directed to individuals under 16. We do not knowingly collect personal information from children.

We use reasonable administrative and technical safeguards, including those provided by our hosting infrastructure, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Site is hosted and operated for the United States market. If you access the Site from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.

We may update this Privacy Policy from time to time. Changes take effect when posted, and we will update the effective date above.

For questions or requests regarding this Privacy Policy, contact us at sales@pearlsurgicalinstruments.com or +1 (773) 727 4436.